Terms and Conditions

BOOKING YOUR CLASS (Group classes, Courses, Workshops, 1:1s and Corporate)

All students must book their space in class in advance via the website.
1. This applies to students paying per class or using class pack or membership plan credits - all attendance must be pre-booked
Bookings via email, social media, text, or telephone call will not be accepted.
Drop in students are not accepted - drop ins are defined as someone turning up to class without a booking. Space in all classes is limited to ensure quality and adequate space for all students.
1:1s and Corporate events are to be booked via email.

PAYMENT

Payment for classes, 1:1s and workshops/retreats is required at the point of booking via debit or credit card through Stripe, Wix Payments or PayPal, my payment providers.
Cash is not accepted.
In some instances, payment may be arranged via an invoice.
1. Invoices are due for payment on the date stated on the invoice.
2. If payment is not received 48 hours prior to the date and time of the booked service, No Pressure Yoga reserves the right to cancel the service in line with the Class Cancellation Policy.

LATENESS & CLASS TIMES

All classes start and finish at the advertised time.
Lateness is defined as "arriving at or after the designated class start time".
Students are expected to arrive at least 5 minutes in advance of the class start time. This is so class can start and finish as advertised, in accordance with class conduct guidelines.
New students attending their first class are required to arrive 10 minutes in advance of the class start time. This is so the teacher can make you comfortable, chat through anything relevant on Class Registration Forms, and answer any questions.
The doors of all venues will be locked at the start of class for health and safety reasons.
1. If a student arrives to class, and finds the door locked they have missed the start of class.
2. If a student misses the start of class they will not be granted admittance to class.
3. Late students will not be granted admittance to class.
4. This is for the health and safety of the whole class, including the late student.
5. Lateness will be treated as a late cancellation and will be chargeable.

CLASS (CLASSES, SPECIAL CLASSES, WORKSHOPS, COURSES, EVENTS) CANCELLATION (INC. REFUNDS & NO SHOWS) & TRANSFER POLICY

All clients agree to pay the advertised fee in full when a purchase is made.

Cash refunds for purchases of Classes, Workshops, Courses & Events are not available. These events are for set dates and times, and you are not entitled to a refund in accordance with your statutory rights. You will be made aware of this policy prior to purchase by opting in and agreeing to these Terms at point of purchase, and in your confirmation email.

Rolling monthly membership plans auto-renew and will be debited from your account until cancelled. To cancel a membership plan, you will either need to log in to your member area on this website and choose to cancel your plan in the My Subscriptions section, or alternatively, to request cancellation via email to ellie@nopressureyoga.com at least one week before the next payment is due. No refunds will be given for unused class credits.

Should you consider that you have grounds to obtain a refund which are not set out above you should email ellie@nopressureyoga.com to set out your refund request.

Transfers of credit are available in specific circumstances for certain products:

Classes and workshops: When cancellations are made inside the Cancellation Window as outlined below and space is available in an equivalent class or workshop.

All students must reschedule or cancel their spaces in class if they are no longer able to attend either via their account or via email.

Cancellation Windows are defined as:

Scheduled Group Classes: 24 hours prior to the start of class
1:1s and Corporate events: 48 hours prior to appointment start time
Workshops & Courses: Are excluded from this policy in line with your statutory rights

Outside the cancellation window students must notify Ellie via email that they are not able to attend their booked session. No refund or transfer offer will be made.

All classes require a minimum number of 2 students to run.

Ellie reserves to cancel the session at any point but will endeavour to do so with as much notice as is practical and encourages anyone who wishes to attend a class to book as soon as possible. Any student booked will be offered a transfer to a future session or if no suitable session exists, reimbursed.

If for any reason Ellie needs to cancel a class due to sickness, injury or any other force majeure reason, booked students will be contacted as soon as possible via email and/or phone. Any student will be offered a transfer to a future session or if no suitable session exists, reimbursed.

"No Show" is defined as a student having a booked space in class and then not attending their booked class. No shows are treated as a late cancellation and no refunds or offers to transfer credit will be made.

CLASS CONDUCT

No Pressure Yoga's sessions are a supportive, inclusive environment - all students and teachers have the right to a safe space to practice and work in, and abuse of that safe space will not be tolerated. We have some ground rules to ensure everyone gets the most enjoyment out of their classes.

Any students in breach of these guidelines will no longer be welcome in class.

Students must treat other students with respect and courtesy - being mindful of those who want silence and quiet, keeping disruption to a minimum, arriving in a timely manner and speaking to other students how they wish to be spoken to themselves. This includes cancelling bookings so others can take your place.

Students must treat teachers with respect and courtesy - being respectful of the teacher's knowledge and expertise, refusing adjustments if they are not wanted, arriving in a timely manner and keeping disruption to a minimum, speaking to teachers how they wish to be spoken to themselves.

Teachers will always treat students in a professional, respectful manner with courtesy - starting and finishing classes on time, respecting student wishes regarding adjustments, facilitating class and safe space, ensuring class rules are followed and dealing with students in a professional, polite and friendly manner.

COMPLAINTS PROCEDURE

I take complaints seriously at No Pressure Yoga. I pride myself on providing a safe, secure environment for all my students and teacher clients to thrive in and aim to put you at the heart of everything we work on together.

If you ever need to raise a complaint (or provide feedback - good or bad!) please provide a written account to Ellie Merritt via the below details:

ellie@nopressureyoga.com.

Ellie will then investigate your complaint and respond within 5 working days.

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Terms and Conditions